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Aetna, CIGNA rank highest in efficiency

Wall Street Journal (subscription required), May 29, 2008

Aetna Inc. ranked first among more than 130 big health insurers in how quickly and accurately they reimburse doctors. The rankings were based on factors such as how long carriers take to pay bills, the percentage of claims they resolve after one submission, and their claim-denial rates. The annual ratings reflect a greater push toward performance measurements and transparency across the health sector. A 2007 survey of hospital executives and insurers found that administration and billing account for one of every $3 spent on healthcare in the United States.