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Unreliable answers from Medicare call center, if you can get through

Wall Street Journal (subscription required), September 12, 2008
Medicare and Medicaid patients who have questions about their coverage are encouraged to call 1-800-Medicare for answers, but many callers face long wait times or are cut off while on hold, and others receive information that is either incomplete or wrong. Oregon Sen. Gordon Smith has been overseeing an investigation of problems with the help line.