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Blue Cross-Blue Shield of Massachusetts to cut administrative costs

Boston Globe, October 17, 2008

Blue Cross and Blue Shield of Massachusetts, anticipating further deterioration of an employer-based health insurance system and more competition from out-of-state, needs to rein in administrative costs. The 18- to 24-month effort is intended to keep the state's largest health insurer competitive as employers become less willing to absorb hefty annual premium increases.