Opinion: Health reform's problems run deeper than a glitchy website

Bangor Daily News, November 15, 2013

Serious problems with the websites created by the Affordable Care Act continue, and probably will for a long time. Although frantic efforts at incrementally improving them are being made by the Obama administration, and some sites are working better than others, they are a long way from working well. As I've written before, the causes of the website's problems are far more serious than poor software design. They are baked into the law by its extreme complexity. There is growing frustration and anger at the administration in Congress from both Democrats and Republicans.


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