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Ex-Microsoft exec brings lists and whiteboard to overhaul of Obamacare website

Kaiser Health News / Wired, January 29, 2014

Kurt DelBene's office is on the sixth floor of the fortress-like Department of Health and Human Services, overlooking the Capitol reflecting pool. With little but a desk, a small laptop, and monitor, it looks barren, like someone just moved out. But DelBene, a longtime Microsoft executive, moved in six weeks ago. He came from the other Washington, after President Barack Obama named him healthcare.gov's new fix-it guy — the successor to "tech-surge czar" Jeff Zients. DelBene is here to shore up the famously flawed Obamacare website, not decorate an office. The most telling evidence of his arrival is on the wall to the right of his workstation, where a large whiteboard is covered with scribbled notes about databases, security features, website capacity, and the like.