Patient Experience Leadership Survey

The most striking data to come out of the 2009 HealthLeaders Media Patient Experience Leadership Survey: Nearly 90% of top-level healthcare executives said patient experience is either their top priority or among their top five priorities. But there’s a gap between what senior executives say about patient experience and what they’re actually doing. What's getting in the way? An absence of leadership, a lack of financial commitment, and uncertainty over what it will take to truly transform the patient experience.

HealthLeaders Media surveyed more than 200 top-level healthcare executives about their organization’s patient experience efforts. In this report, they tell us what initiatives they have underway or in the works, indicate who in their organization is in charge of those initiatives, share how much they’re spending to improve the patient experience, talk about their biggest stumbling blocks, and more. 

• Download the Patient Experience Leadership Survey