Want to focus on quality patient care? Behavioral assessments are the answer.

A key factor in UPMC East's revolutionary culture plan is to ensure members of the nursing staff — a third of the hospital's 550 staff members — are hired for more than just their technical skills. Getting to "the best care" requires healthcare organizations to identify the behaviors that exemplify their desired culture, select and hire candidates with these behaviors, and develop more personalized training programs for new and existing employees. To support this success model, the UPMC East team, including HR, hiring managers, and executives, used assessment software to evaluate behavioral skills among nurses and other employees.