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Healthcare workarounds expose EHR flaws

InformationWeek, March 27, 2013
Physicians and medical practice staff members are using both paper-based and computer-based workarounds to overcome real and perceived deficiencies in their electronic health records (EHRs), according to a new study in the Journal of the American Medical Informatics Association (JAMIA). These workarounds, which are consistent across institutions, "suggest common challenges in outpatient clinical settings and failures to accommodate these challenges in EHR design," the study said. The researchers directly observed clinical workflows at 11 primary care clinics in different healthcare organizations: two VA medical centers, Partners Healthcare in Boston and the Regenstrief Institute in Indianapolis. In total, 120 clinic staff and providers were observed caring for 118 patients.