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5 program management lessons from Healthcare.gov

InformationWeek, January 8, 2014
With all the Monday morning quarterbacks piling on HealthCare.gov, with their observations of what went wrong and what needs to happen in the future, heaven forbid that I should be one more. Consultants are already springing up like weeds to write reports and perform studies to help government program managers achieve better results. There will be congressional hearings and studies from the Government Accountability Office making retrospective observations about programs that are struggling. And we can count on a fresh harvest of investigations by inspectors general pointing fingers of blame in many places.