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Out of healthcare furor, satisfaction in New England

The Boston Globe, January 27, 2014

Much has gone wrong since state and federal health insurance websites created under the Affordable Care Act launched on Oct. 1. Technological glitches have frustrated customers, flustered politicians, and fueled debate about President Obama's landmark legislation. Lost amid all the fury, however, have been the success stories. Many who struggled without insurance are getting it. Others with poor coverage have found better plans.