New York City hospitals reinvent role of emergency
New York Times, February 12, 2008
New York City hospitals of all sizes and types are spending hundreds of millions of dollars renovating, rebuilding and expanding their emergency rooms. The hospitals are often dividing them into treatment areas for the sickest patients with the most dire injuries and using quieter corners for the patients using ERs for routine medical care. An increasing number are also taking steps to bring civility and hospitality to the emergency room because they are seen as vital points of entry for paying patients whose eventual admission accounts for needed revenue.