Leadership
e-Newsletter
Intelligence Unit Special Reports Special Events Subscribe Sponsored Departments Follow Us

Twitter Facebook LinkedIn RSS

Viral leadership

Smart Business San Diego, May 16, 2008
Mike Murphy, CEO of Sharp Healthcare in San Diego, describes how his organization used Baldridge criteria, Six Sigma, Disney consultants, and the input of unhappy patients to implement systemwide quality improvement initiatives. The quality focus also aligned the organization with emerging trends in the healthcare industry, including pushing providers and executives toward a greater focus on quality.