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MA hospitals promise openness, apologies

The Boston Globe, April 18, 2012

Seven Massachusetts hospitals plan to offer patients harmed by medical errors a prompt apology and financial settlements before they resort to lawsuits. A coalition of physician, hospital, and patient groups planned to release details Wednesday of the initiative, called "Road Map to Reform," which they predict will increase reporting of medical mistakes and cut down on lengthy litigation that drives up health care costs and fuels distrust between caregivers and patients. The plan calls on doctors and nurses to fully disclose mistakes to patients and apologize. Three large insurers and a medical group have donated about $1 million to underwrite the initial work.