This article appears in the May 2012 issue of HealthLeaders magazine.
Picture this: In a conference room at a major healthcare institution's family health center, 10 patients sit in comfortable chairs waiting to discuss their asthma. After a few minutes, a facilitator enters—at some institutions, it's a social worker or a nurse; here it's a psychologist.
What questions do you have for the doctor? she asks. What concerns? Do you need medication refills? What are your goals for today? As each person speaks, the facilitator scribbles notes on a whiteboard, readying the group for the physician to arrive.
Once the doctor is in the room, the visit speeds up. She conducts an individual follow-up visit for every patient, ending with a care plan and next steps, leaving time for questions. An hour-and-a-half and a slew of queries later, the appointment ends. "Each person has the same visit that they would normally, but nine other patients are watching," says Marianne Sumego, MD, a staff physician at Cleveland Clinic's Willoughby Hills Family Health Center. "Can't you imagine the strength, if you're just sitting there listening?"
Sumego experiences a similar scene with every shared medical appointment she conducts, something she's done regularly for the past decade. "I start with patient A and go through her asthma. I fully complete patient A's visit and we develop a plan, then I go onto patient B. Patient B tells me about his asthma and we do a follow-up," she says. "Then we go to patient C, who may have asthma symptoms. We talk about her asthma, what she's currently doing, what she needs."