Art of patient satisfaction meets the science of medicine
In May, the Clinic held its third annual patient experience conference, attended by a record 843 caregivers from around the world, to talk about what it has done and to hear from leaders at other hospitals—including Children's National Medical Center in Washington, D.C., and New York University's Langone Medical Center—about what worked at their institutions to transform patient experience. A recent Harvard Business School case study on patient experience highlighted the Cleveland Clinic as one of the institutions at the forefront of this shift back to patients, or "patient-centered care," as it's called. The Clinic's shift began soon after heart surgeon Toby Cosgrove became CEO in 2004.
- Half of All Primary Care, Internal Medicine Jobs Unfilled in 2013
- How Digital Strategy Shapes Patient Engagement at Boston Children's Hospital
- CFO Exchange: Smartphones Poised to Disrupt Healthcare, Says Topol
- CNO on Hospital Redesign: 'You Can't Over-Communicate'
- Some Cancer Hospitals' Quality Data Will Soon Be Public
- CA Powers Up $80M HIE to 'Create Value in the Data'
- Carondelet to Pay $35M to Settle Fraud Allegations
- TJC Warns Hospitals of Deadly Medical Tubing Mistakes
- 3 Traits Personality Assessments Can't Reveal
- PA Ranks See 'Phenomenal Growth,' Lack of Diversity