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Frustrated by Healthcare.gov, some consumers buy off exchange

Reuters, October 28, 2013
Americans hitting roadblocks on the new U.S. government-run healthcare website have been contacting insurers directly and enrolling in plans away from the federal marketplace, representing a lost opportunity for President Barack Obama's landmark reform. Since its launch on October 1, technical problems have stalled Healthcare.gov, the website meant to help millions of uninsured Americans sign up for coverage as part of the biggest U.S. social program since Medicare plans for the elderly launched in the 1960s. Nearly a dozen insurance companies offering plans on the exchange who were interviewed by Reuters say they have received at most a trickle of enrollments through the federal marketplace serving 36 states, some of them with errors that require the insurers to separately verify information about applicants.