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An inside look at an IT contract.
Client: Parkland Health & Hospital System, Dallas.
Services: Outsourcing services, including data center, network monitoring, and help desk.
Winning Vendor: Affiliated Computer Services, signed February 2008.
Terms: Seven-year, $41 million contract.
Driver: The public hospital reviews all contracts every five years, and its previous outsourcing deal with Perot expired.
Number Vendors Considered: Distributed 12 RFPs; evaluated four proposals.
Finalists: InfoCrossing (runner-up), EDS, and BPoms.
Evaluation Tools: A weighted evaluation matrix that included cost, technical approach, management, experience, and organization’s financial strength, recalls Jack Kowitt, senior vice president and chief information officer.
Why ACS Won: A combination of cost, healthcare experience, and application know-how, says Kowitt, who led the seven-member selection team.
Deployment: Under way now, with completion set for end of summer.
Got a good IT contract story? E-mail it to: firstname.lastname@example.org.
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