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Consumer Reports Launches Online Hospital Ratings for More Than 3,400 U.S. Hospitals

Consumer Reports, September 8, 2010
Consumer Reports will provide patient satisfaction Ratings for more than 3,400 hospitals across the U.S. Subscribers to www.ConsumerReportsHealth.org will be able to look up their local hospitals to see how they stack up and the types of challenges that patients have experienced there. CR notes several areas of concern at hospitals nationwide; the vast majority of hospitals received the worst Ratings for communication about new medications and discharge planning. Consumer Reports? new Ratings demonstrate substantial differences in quality of care across the U.S., including a link between patient satisfaction and intensity of care. It may come as a surprise to consumers that patients can be more satisfied in hospitals that tend to provide conservative care.