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Client: SmartCare Family Medical Centers, Greenwood Village, Colo.

Selection Leaders: Lawrence W. Hay, CEO, and Susan Endres, vice president of clinical development.

Issue Addressed: Needed clinical documentation, financial software for up to 50 retail health care clinics.

Vendor: Bond Technologies, Tampa, Fla.

Service: Web-based EMR, practice management system.

Contract Signed: March 2006.

Terms: Will not disclose.

Number Vendors Considered: 25.

Evaluation Tool: Vendors presented live demos based on standard scenario of treating a child with ear infection, with subsequent communications to pharmacy and primary-care physicians.

Helping Hand: SmartCare hired an evaluation consultant.

Why Bond Won: Could accommodate multiple clinics with independent cash flows.

Vendor Disqualifiers: Inability to shut off documentation features suited for multispecialty group practices.

—Gary Baldwin

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