Point of Clarification
HealthLeaders' February 2007 article, "Found in Translation," was very interesting. It publicized the field of telephonic language interpretation, which many people seem to know little about. However, I would like to point out that the term "translate" technically refers to the written word. "Interpret" and "interpretation" should have been used in the context of your article to describe the telephonic services, as the terms refer to the spoken word.
Center for Women in Government & Civil Society Fellow Office of Local Health Services New York State Department of Health