Southern California Kaiser patients less satisfied than many at other hospitals

Los Angeles Times, April 2, 2008

Patients treated at Kaiser Permanente hospitals in Southern California were less satisfied than many of those at other hospitals in the region and across the country, according to the findings of the patient satisfaction survey overseen by the U.S. Centers for Medicare and Medicaid Services. None of the 10 Kaiser hospitals in Southern California exceeded the regional average when patients were asked if they would "definitely recommend" the hospital.