Intelligence Unit Special Reports Special Events Subscribe Sponsored Departments Follow Us

Twitter Facebook LinkedIn RSS

Customer satisfaction ratings raise stakes for hospitals

The Tennessean, October 15, 2008
Measuring and improving patient satisfaction has become a bigger priority at many hospitals, especially since Medicare started posting the responses of discharged patients online after hospitals survey their customers on whether they would recommend the facility. Among Nashville-area hospitals, surveys through year-end 2007 showed that 84% and 82%, respectively, of the patients discharged from Vanderbilt University Medical Center and Saint Thomas Hospital would definitely recommend those hospitals. The reputation of a hospital could affect its market share, its ability to recruit doctors, and how much money it gets in reimbursements from the government.