Marketing
e-Newsletter
Intelligence Unit Special Reports Special Events Subscribe Sponsored Departments Follow Us

Twitter Facebook LinkedIn RSS

Innovation and customer pain points

Endless Innovation, November 12, 2008
With the nation's economy struggling, consumer-facing companies that are going to continue to do well are those that actively address customer "pain points." Both Amazon.com and FedEx have recently shown that they are attuned to customer needs with new moves designed to alleviate two big customer pain points.