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Uncle Sam, secret Medicare shopper

Wall Street Journal (blog), December 8, 2008
Contractors Booz Allen Hamilton and Advanced Pharmacy Concepts recently joined 30 CMS officials in a series of 240 "secret shopping" missions involving 30 health plans. Mystery shoppers working for the government have found that some insurance companies weren't giving out full information on deductibles, restrictions, and co-pays for private Medicare plans. CMS froze one firm's marketing and has sent warning letters to some others, as a result.