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Insult and injury: How doctors are losing the war against trolls

BuzzFeed, April 7, 2014

At first glance, the homepage for Philip Leggett, M.D., appeared unremarkable. Visitors were greeted with stock photos of smiling faces in a banner across the top; Leggett's credentials as a respected laparoendoscopic surgeon were in bold type. But closer examination revealed something curious: the patient reviews. "My husband went into surgery to have his appendix removed. … he died two days later," read one. Another: "Dr. Leggett and his staff strongly believe that the best physician-patient relationships are based on mutual respect and trust. That is, until we perform your surgery, after which we just dump you in the streets like a black baby in a dumpster."