Intelligence Unit
Special Reports
Special Events
Subscribe/Buy
Sponsored
Departments
- Leadership
- Finance
- Technology
- Physicians
- Community Hospitals
- Health Plans
- Marketing
- Quality
- Nursing
- HR
Follow Us
Docs' manners can affect patient outcomes
Seattle Times/Scripps Howard News Service, November 8, 2011
In today's harried medical environment, what doctors and other medical professionals say or don't say to patients may matter more than ever. Congeniality is no substitute for competence, of course, but most patients prefer that their doctor treat them with respect and concern. So there's little surprise about patient views in a recent study done by the University of Michigan Health System that videotaped 18 doctors' interactions with 36 patients, and then interviewed both participants afterward. Overwhelmingly, the patients focused on whether the doc seemed in a rush, made eye contact and listened carefully to what they said.
Most Viewed
Most Emailed
- Urologists 'Outraged' Over PSA Test Challenge
- New Facebook Page Gathers Stories of Medical Harm
- Luxury Hospital Facilities Put Patient Experience First
- Five Hospitals Share Three Secrets to Improve Knee Surgery Outcomes
- Heartland Health Joins Mayo Clinic Network
- Beleaguered Fairview Health CEO to Retire in July
- Health Insurance Exchanges Put Defined Benefits to the Test
- Challenging Physicians to Help Improve the ED
- For hospitals and insurers, new fervor to cut costs
- How Rivals Built an ACO
Leadership |
Finance |
Technology |
Physicians |
Community Hospitals |
Health Plans |
Marketing |
Quality |
Nursing |
HR
*MAGNET™, MAGNET RECOGNITION PROGRAM®, and ANCC MAGNET RECOGNITION® are trademarks of the American Nurses Credentialing Center (ANCC). The products and services of HCPro, Inc. and The Greeley Company are neither sponsored nor endorsed by the ANCC. The acronym "MRP" is not a trademark of HCPro or its parent company. HCPro, Inc. is not affiliated in any way with The Joint Commission, which owns the JCAHO (Joint Commission on Accreditation of Healthcare Organizations) and Joint Commission trademarks, the Accreditation Council for Graduate Medical Education, which owns the ACGME trademark, or the Accreditation Association for Ambulatory Health Care (AAAHC).