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Doctors may soon be paid for not making you wait

Forbes, July 7, 2014
More doctor pay is being tied to patient satisfaction metrics, another sign health care may be coming more consumer-friendly, according to a new national analysis of physician compensation. Already, doctors and hospitals increasingly have more of their pay tied to health outcomes and related clinical measures as medical care moves toward value-based compensation rather than fees for service. But momentum is slowly building for physicians to also be measured on how quickly phone calls are returned to how long a patient sits in a physician office waiting area as part of "patient satisfaction metrics" insurers are working into contracts with medical-care providers.