Doctors try open-access system to improve care, morale

USA Today, December 11, 2007

As fewer medical students enter family practice and more professionals in it seek early retirement, 36 practices around the country are experimenting with ways to deliver and improve care. Some of the experiemental approaches include providing same-day access to the physician, no phone trees when calls are made to the office, e-mail consultations and electronic records, and group visits.