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Study: Overbooking patients can be good business for docs

Denver Business Journal, January 9, 2008
Clinics that overbook patients could experience improved service and increased efficiency, according to a study. Researchers at the University of Colorado at Boulder Leeds School of Business developed a computer simulation tool that helps doctors weigh the benefits of seeing more patients and making the best use of healthcare workers and time against potential costs such as increased patient waiting and staff overtime.