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No-show patients exact a daily toll

Wall Street Journal (subscription required), April 10, 2008

In his column for The Wall Street Journal, Benjamin Brewer, MD, contemplates the value of overbooking patients to avoid no-shows. Brewer notes that his practice depends on patient visits as the main source of revenue so any missed appointments cost him money. In a busy practice, patients who don't show up take away a slot that someone else could use, he adds.