Study: Doctors lack empathy
Chicago Tribune, October 13, 2008
Cancer specialists and surgeons rarely respond with empathy to patients' concerns, suggests a study in the Archives of Internal Medicine. Researchers assessed transcripts of 20 audio recordings of consultations between men with lung cancer and surgeons or oncologists at a Veterans Affairs hospital. Physicians had 384 opportunities to show empathy to patient comments such as "This is overwhelming" and "I'm fighting it." They missed all but 39 (10%) of the 384 chances.
- How Top-Ranked MA Plans Earn Their Stars
- Readmissions: No Quick Fix to Costly Hospital Challenge
- How Hospitals Can Become 'Upstreamists'
- 4 Ways to Lower the Cost to Collect from Self-Pay Patients
- House Calls Key to Pioneer ACO Success
- How Telehealth Pays Off for Providers, Patients
- 4 Tips for Managing Employed Physicians
- WellPoint Dominates Nearly Half of Markets, AMA Says
- Defensive Medicine Still Prevalent Despite Tort Reform
- CMS Offers Some ACOs $114M for 'Upfront' Costs