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Doctors' offices work to keep patients during economic downturn

Wall Street Journal (blog), October 31, 2008

As Americans are cutting back on healthcare costs, doctors are working to keep their offices full by adding reminder calls for appointments, extended office hours, last-minute appointments and same-day test results. According to a survey of 75 physician practices, revenues are down 3.5% this year, compared with a rise of 6% last year, Dow Jones Newswires columnist Victoria Knight reports.