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Difficult patients can test doctors' patience

USA Today, February 24, 2009

For 30 years, studies consistently have found that doctors call one out of every five or six patient encounters "difficult." The latest, published in the Archives of Internal Medicine, found that primary-care doctors who felt they had a high number of "difficult" patient encounters were younger and more likely to be women. Doctors reporting more difficult patients were also more likely to report burnout.