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Saying sorry pays off for University of Michigan doctors

Associated Press, July 21, 2009
At the University of Michigan Health System, lawyers and doctors say admitting mistakes up front and offering compensation before being sued have brought about remarkable savings in money, time, and feelings. The willingness to admit mistakes goes well beyond decency and has proven a shrewd business strategy, according to a 2009 article in the "Journal of Health & Life Sciences Law" by UM Health System representatives.