Is sorry the hardest word in healthcare?

New York Times, January 11, 2010

An increasing number of leading medical centers are encouraging doctors to apologize to patients for mistakes and to explain what went wrong. Doctors say that such accountability can help patients feel more cared for and empowered, as well as enhance the reputation of the doctor and medical center. But apologizing is not popular among drug makers, and CEO's are gun-shy about possible lawsuits by issuing an apology that a court might later construe as an admission of guilt, the New York Times reports.


MOST POPULAR

" style="font-family:inherit">Physician's Scathing Remarks Humiliate Patient, Cost Hospital
  • Alternative Staffing Arrangements
  • " style="font-family:inherit">The Perils of Cut-and-Paste Documentation
  • Aging Doctors: Time for Mandatory Competency Testing?
  • 7 Years In, Triple Aim Transcends Jargon
  • Alternative Staffing Arrangements
  • CMS Predictive Readmission Models 'Not Very Good'
  • SPONSORED REPORTS
    SPONSORED HEADLINES

    SIGN UP

    FREE e-Newsletters Join the Council Subscribe to HL magazine

    SPONSORSHIP & ADVERTISING

    100 Winners Circle Suite 300
    Brentwood, TN 37027

    800-727-5257

    About | Advertise | Terms of Use | Privacy Policy | Reprints/Permissions | Contact
    © HealthLeaders Media 2014 a division of BLR All rights reserved.