Medical Apology Strategy Shows Signs of Strength
I'm just starting this column and already I'm saying, "I'm sorry."
A year ago, I wrote how the University of Michigan Health System found it extremely worthwhile in cost savings and patient satisfaction when physicians apologized for doing something wrong.
I'm bringing it up again, and I'm sorry for repeating myself, but there's much more to say about this now.
In medical cases, apologies don't make the malpractice issue go away, nor do they necessarily prevent such litigation. I'm writing about this simple practice again because other, similar efforts are worth spotlighting in their attempts to reduce malpractice litigation, not only through scattered health systems across the country, but on a statewide stage.
For instance, the Massachusetts Medical Society last month announced plans for a pilot program involving hospitals, physicians, academics and insurers to use an approach of "Disclosure, Apology and Offer" to reform the medical liability system in the Bay State.
The DA&O refers to when physicians admit mistakes, offer an apology, and potentially offer to settle the issue, not necessarily in court. The program was initiated after the society released a report, Roadmap to Reform, which focused on exploring alternative approaches to the existing tort system involving medical liability.
- Two-Midnight Rule Must be Fixed or Replaced, Say Providers
- Don't Underestimate Emotional Intelligence
- The Secret to Physician Engagement? It's Not Better Pay
- Care Coordination Tough to Define, Measure
- Yale New Haven Health Partners with Tenet Healthcare in CT
- SCOTUS Review of NC Board Case 'A Very Big Deal' to Providers
- CDC Warns of Antibiotic Overuse in Hospitals
- Physicians Take SGR Repeal Message to Washington
- Size Matters in Antibiotic Overuse
- Evidence-Based Practice and Nursing Research: Avoiding Confusion