Single sign-on wasn't the highest item on Munson Medical Center IT department's to-do list. Clinicians, however, were fed up with the long time it took them to log on to computers and access applications -- and these excruciatingly complex processes were having an impact on the healthcare staff's work and on patients' satisfaction. Over the years, IT had considered various alternative approaches to its multi-faceted but very secure log-on approach, said Dale Atkins, technical architect at the Traverse City, Mich.-based hospital, in an interview. But the technologists had never found anything that met its requirements. That turned out to be the problem.