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To build a better hospital, Washington hospital takes lessons from Toyota

Seattle Post-Intelligencer, March 17, 2008
Beginning in 2000, the leadership at Virginia Mason hospital looked at their infrastructure and saw it was designed around them, not the patient. They then began looking for a better way to improve quality, safety and patient satisfaction. After two years of searching, they discovered the Toyota Production system, also known as lean manufacturing, and Virginia Mason has tailored the Japanese model to fit healthcare.