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Insurance firm’s surveys ask patients to rate practitioners
Salt Lake Tribune, April 3, 2008
Regence BlueCross BlueShield of Utah is asking patients to anonymously rate their doctors' bedside manner and things like ease of parking and check-in efficiency on a scale of 1 to 5. Those scores have been available online, and soon customers will be able to post comments about their experiences at the insurer's Web site.
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