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Quality is the engine that drives this system

Smart Business San Diego, May 8, 2008
Mike Murphy, president and CEO of Sharp HealthCare, is committed to the idea that quality and continuous improvement drive comprehensive business results. Murphy is so convinced about his theory that since 2001, he has led multiple projects using Malcolm Baldrige evaluation criteria and Lean Six Sigma improvement processes to make sweeping changes at the not-for-profit healthcare organization.