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ED waits getting longer

Press Ganey Associates, Inc., June 19, 2008

In its 2008 Emergency Department Pulse Report, Press Ganey Associates, Inc. finds that patients are reporting longer ED visits, and communication about delays is the top priority for improvement when evaluating their entire experience in the ED. Among other findings in the study was that patients are spending an average of 4 hours, 5 minutes in the emergency department. This continues the upward trend observed from previous years.