Quality e-Newsletter
Intelligence Unit Special Reports Special Events Subscribe Sponsored Departments Follow Us

Twitter Facebook LinkedIn RSS

The fake patient debate

Ann Arbor News, July 9, 2008

Some healthcare organizations have started using "fake patients" who "mystery shop" the hospital or physician office experience, a tool that many retail stores use to measure how they're serving customers. The use of this tool in healthcare, however, has sparked a debate about whether these "fake patients" take away from doctors' time with real patients, and could prevent a truly sick patient from receiving timely care.