Quality e-Newsletter
Intelligence Unit Special Reports Special Events Subscribe Sponsored Departments Follow Us

Twitter Facebook LinkedIn RSS

How long will patients spend in the ER before they get mad?

Wall Street Journal (blog), October 31, 2008

Doctors from Beaumont Hospital in Troy, Michigan, looked at more than 2,000 patient-satisfaction surveys from the first part of 2007 and found that patients whose stays in the ER lasted up to three and a half hours had satisfaction scores in the 83rd percentile as compared with patients at comparable ERs around the country. But for those who spent between three and a half and four hours, satisfaction plunged to the 49th percentile. And those who spent more than four hours had an average satisfaction score in the 24th percentile.