A survey of women military veterans has found widespread distrust and dissatisfaction with healthcare services offered by the Department of Veterans Affairs.
The survey of 3,012 U.S. military women veterans worldwide released this week by the American Legion measured 10 attributes of VA service quality, including: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, tangibles and understanding the customer.
The perception of the Veterans Affair healthcare system is dim. "Many women veterans have either chosen not to enroll in VA services, or are unaware of the medical benefits they have earned through their service in the Armed Forces. Other Women Veterans may have negative or ambivalent perceptions of healthcare delivery through the VA Healthcare System," the report says.
"Research on this subject is important, yet it's lacking," said Verna Jones, director of the American Legion's Veterans Affairs & Rehabilitation Division.
"Women represent a vastly growing portion of U.S. veterans, comprising almost 20% of our armed forces and representing the fastest growing population of the VA healthcare system."
Among the findings of The American Legion Women Veterans Survey Report: