When a doctor isn’t enough
When Judith Nakamura tried to see a surgeon to follow up on her treatment for breast cancer recently, she was told it would be a two-month wait. Colleen Sullivan-Moore stepped in and got Ms. Nakamura an appointment the following week. Sullivan-Moore, at Presbyterian Healthcare Services in Albuquerque, NM, heads a team of nurse navigators. Their job: to help steer cancer patients through the medical-system maze. Over the course of Nakamura's seven months of treatment, Sullivan-Moore helped her understand the diagnosis and overcome her fears. The Presbyterian service, with four nurses and a social worker, is part of a growing field known as patient navigation. At no additional charge, navigators help patients make informed medical decisions and assist with setting up multiple doctors' appointments and tests. Navigators also provide tips on dealing with chemotherapy, make sure patients stay on track with their treatment plan and offer emotional support.
- CFO Exchange: Smartphones Poised to Disrupt Healthcare, Says Topol
- How Digital Strategy Shapes Patient Engagement at Boston Children's Hospital
- Half of All Primary Care, Internal Medicine Jobs Unfilled in 2013
- CNO on Hospital Redesign: 'You Can't Over-Communicate'
- Carondelet to Pay $35M to Settle Fraud Allegations
- Some Cancer Hospitals' Quality Data Will Soon Be Public
- Consumerism Drives Healthcare Branding, Rebranding Efforts
- PA Ranks See 'Phenomenal Growth,' Lack of Diversity
- CA Powers Up $80M HIE to 'Create Value in the Data'
- 3 Traits Personality Assessments Can't Reveal