Solid HCAHPS Scores Only a Start
This article appears in the August 2012 issue of HealthLeaders magazine.
Officials at Metro Health Hospital in Wyoming, Mich., have been extremely pleased with the hospital's HCAHPS scores.
"We do very well in HCAHPS, and one of the things is we have a beautiful new hospital," says Cindy Allen-Fedor, RN, MPA, CPHQ, executive vice president for quality. "Just being in a beautiful place doesn't necessarily make a patient happy, but it's a nice place to be," she says of patients' attitudes about the hospital.
The 208-staffed-bed, $150 million medical center with six floors for patient care opened its doors in 2007 with what hospital officials described as "spacious patient rooms, curved corridors, plentiful natural light" as well as expansive outdoor views.
The facility has enough amenities to help the HCAHPS scores, Allen-Fedor says. For instance, patients gave the hospital higher ratings than the national average for being quiet, and the bathrooms were considered much better, too. For the most part, patients liked nurse and physician communication. Overall, 81% of patients gave Metro Health a high rating, compared to the national average for all hospitals of 68%.
- The Secret to Physician Engagement? It's Not Better Pay
- Two-Midnight Rule Must be Fixed or Replaced, Say Providers
- Yale New Haven Health Partners with Tenet Healthcare in CT
- Don't Underestimate Emotional Intelligence
- Care Coordination Tough to Define, Measure
- 4 Reasons PCMH Principles Aren't Going Away
- Size Matters in Antibiotic Overuse
- Evidence-Based Practice and Nursing Research: Avoiding Confusion
- SCOTUS Review of NC Board Case 'A Very Big Deal' to Providers
- CDC Warns of Antibiotic Overuse in Hospitals