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PA hospital concierge offers patients unlimited service

TribLive.com, March 25, 2013
One day, during a meeting in 2006, Monongahela Valley Hospital officials informed employees of plans to hire a concierge. "I wonder what that person will wear," one of her peers whispered to Erin Sinko. "I haven't decided yet," replied the then-17 year veteran of the hospital staff. "I knew that position was for me because I'm a true server," Sinko said. "I like to help other people. It's not about me, it's about serving other people." Her profession is to provide "unlimited service." While Sinko acknowledged there might be some boundary, in seven years of service to the patients and their families, she has known no limit.