Healthcare providers speak up for immigrants
A man walks into the lobby of Cayce Family Clinic in Nashville — "The rain brought me in!" he cries in mock distress — and the woman behind the counter jokes with him in English. Then another patient approaches her and she switches back to Spanish. The woman, Marlene Miranda, works in the clinic as, in her words, "a CSR slash translator." The CSR stands for customer service representative, which describes part of her duties as a receptionist in the clinic's lobby. But she's also a go-to interpreter for patients and their doctors throughout the clinic.
- How Top-Ranked MA Plans Earn Their Stars
- Readmissions: No Quick Fix to Costly Hospital Challenge
- How Hospitals Can Become 'Upstreamists'
- 4 Ways to Lower the Cost to Collect from Self-Pay Patients
- House Calls Key to Pioneer ACO Success
- How Telehealth Pays Off for Providers, Patients
- 4 Tips for Managing Employed Physicians
- Defensive Medicine Still Prevalent Despite Tort Reform
- WellPoint Dominates Nearly Half of Markets, AMA Says
- 'Overtreatment' Debate Circles Back to Lung Cancer Screening