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Brigham and Women's Hospital — Lean Tools in the Clinical Laboratory

GE Healthcare, July 13, 2009
As plans advanced to automate the Clinical Laboratories, Brigham and Women's Hospital faced growing specimen volumes in constrained space amid concerns about technician retention and recruitment.

The hospital staff worked with the Performance Solutions consulting group of GE Healthcare and the hospitals' Center for Clinical Excellence as a part of a Lean Skills Transfer engagement to assess laboratory performance and design process improvements at all key steps in the value stream, from the time the patient arrives to provide a specimen until the lab report is complete.