Cerner: 'human error' caused loss of access to patient records

The Commercial Appeal, August 10, 2012

Dozens of hospitals across the country, including St. Jude Children's Research Hospital and Le Bonheur in Memphis, lost access to crucial electronic medical records for about five hours during a major computer outage last month, raising fresh concerns about whether poorly designed technology can compromise patient care. Cerner Corp. said "human error" caused the outage July 23 that it said affected an unspecified number of hospitals.


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